Nationwide app
Hi
Not sure if this the right place but I can't access my nationwide app on virgin broadband. If I use a VPN and mobile data it works fine. Turn on my WiFi and can't connect. Anyone had similar issues.
Forum Discussion
19 Replies
It started working again on its own for a day. Now it doesn't work again.
- Akua_A
Forum Team
Hi LyndonJ
Welcome back to our forums, and sorry to hear you are having issues accessing the Nationwide app. We can understand the inconvenience caused. Just to confirm, what happens when accessing the app in hub mode without any VPN? Do you get the same issue? Please get back to us when you can.
Thanks,
When I connect using mobile data or VPN it works fine but connecting using normal WiFi it fails to load with a message saying connection error
Using your VM Hub and your Router, with VPNs disabled use the link below
and check that there is
IPv4 is displayed.
IPv6 Is: Not detected
ISP is: Virgin Media Limited
the location is in the UK
https://whatismyipaddress.com/I've changed them to Google but still hasn't worked
So content blocking is down to your choices of Parental Controls and/or DNS provider.
I've turned off all parental controls. The app works on other networks, with a VPN and on my mobile data so surely it must be virgin broadband blocking it
Unless you are still using the VM DNS, VM can't block in modem mode.
Turned off which parental controls ... the VM ones ? the ones on your Router ? both ?
Which DNS IPs are you using ? Does that have parental controls enabled ?
Do you have an ad-blocker or pi-hole etc ?
Can you access : https://www.nationwide.co.uk/
Does changing your mobile to use Google DNS 8.8.8.8 get the Nationwide app to work ?
Does disabling mobile VPNs / Apple Relay / Norton Anti Virus change the situation ?
Plenty of questions before surely it is all VM's fault !
I'm only using my virgin router as a modem
Login to the VM Online Account and Disable Parental Controls.
Try the Nationwide app again on VM Wi-Fi.
