maninabush
4 months agoTuning in
N5 Router Reset
Had problems with my N5 router. I couldn’t do a factory reset to correct some network issues. I pressed the reset button for 60 seconds, then, after being told it should be held for 90 seconds, did that, then did a factory reset via the router setting page, but every time it remembered my network ID and passwords, so in my mind it could not be fully reseting, so I eventually got VM to send an engineer who changed some connections and installed a new N5 router. When it set up, guess what? It remembered my network ID and passwords. The engineer had no idea how VMS customer service worked. Anyone on here have any ideas?