My Router has been busted for 2 days straight now
I thought it was my £300 ASUS Router messing me around. As I'm gaming or streaming via Ethernet or WiFi it either says "stream is slow change quality" or for gaming, it will hitch and Sutter and sometimes freeze for around 5 seconds. Basically I'm not able to stream or game without it stopping and chopping.
I've got Cat 5e and tried Cat 6 cables
I even reset my Modem (Hub 3) back to factory and it still happened after 5 mins.
I tried rebooting but looks like it doesn't change anything. Last 2 days are painful for patience. I also signed upto BQM
Is it suppose to look like super Saiyan energy?
Hi Sid-Wiz
Thank you for coming back to me via private message and confirming your details. I have now booked you a technician visit for Hub issue – you can check and amend the date and time of your appointment via your online account.
There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
Please keep us updated on how your appointment goes and if you need any further assistance.
Thank you.
Sabrina