Forum Discussion

qvx91977's avatar
qvx91977
On our wavelength
2 months ago

My latency!!

Recently my broadband connection has just been unplayable.  My ping jumps around and not seems to be stuck in the 800/900s!  What checks can be done please?

This is today for example.

Yesterday

 

11 Replies

    • qvx91977's avatar
      qvx91977
      On our wavelength

      Hub 5 device information
      The information below shows current status of this Hub 5.

      Standard specification compliant    :    DOCSIS 3.1
      Hardware version    :    1.1
      Software version    :    LG-RDK_7.6.20-2306.5
      Cable MAC address    :    [REMOVED]
      Cable modem serial number    :    YAAS128XXXXX
      System up time    :    0day(s)3h:40m:45s
      Network access    :    Allowed

      [Mod - personal information removed]

  • legacy1's avatar
    legacy1
    Alessandro Volta

    Are you in router or modem mode?

    If in router mode unplug wired and disable wifi and let BQM ping

  • qvx91977's avatar
    qvx91977
    On our wavelength

     

     

    looks better today.  I think they were looking at a local issue early hours hence the drops.

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team

      Hello qvx91977,

      Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your connection. 

      I've looked into your connection and cannot see any issues with your connection at the moment, how have things been running since you last posted?

      Kind Regards,

      Steven_L

  • fizz's avatar
    fizz
    Fibre optic

    ah the normal "looked at your connection and cannot see anything wrong" line and the switch it off and on again.. therefore delaying the process of getting some help. From the BQM you obviosuly have some sort of issue. maybe the hub stats may help more knowledgable than I to see if anything is amis (downstream and upstream values)