My latency!!
Recently my broadband connection has just been unplayable. My ping jumps around and not seems to be stuck in the 800/900s! What checks can be done please?
This is today for example.
Yesterday
Forum Discussion
11 Replies
Ugh. Check for local faults on 0800 561 0061 / 150.
And post your full Hub stats.
How do I do that?
Hub 5 device information
The information below shows current status of this Hub 5.Standard specification compliant : DOCSIS 3.1
Hardware version : 1.1
Software version : LG-RDK_7.6.20-2306.5
Cable MAC address : [REMOVED]
Cable modem serial number : YAAS128XXXXX
System up time : 0day(s)3h:40m:45s
Network access : Allowed[Mod - personal information removed]
Are you in router or modem mode?
If in router mode unplug wired and disable wifi and let BQM ping
Router mode
looks better today. I think they were looking at a local issue early hours hence the drops.
- Steven_L
Forum Team
Hello qvx91977,
Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your connection.
I've looked into your connection and cannot see any issues with your connection at the moment, how have things been running since you last posted?
Kind Regards,
Steven_L
Abysmal
ah the normal "looked at your connection and cannot see anything wrong" line and the switch it off and on again.. therefore delaying the process of getting some help. From the BQM you obviosuly have some sort of issue. maybe the hub stats may help more knowledgable than I to see if anything is amis (downstream and upstream values)
