I have a superub which was installed by Virgin a long time ago, it's located in a loft room with a coax cable running from the virgin box up a drain pipe and into a loft room . I now wish to move it from the loft room into the Front room.
I was wondering if I could cut the Coax cable so it would be just me long enough to go through the wall into the hub?
Would virgin have to do it, or would it be allowed to do it?
No you must get VM to move it for you so they can make the correct connectors and rebalance the power levels.
They will charge a reasonable £25. Just call in and they should organise for you - or a VM person can sort that here in a day or two when they get here.
Hi Bobgarb 👋🏼.
Thank you for posting, welcoming you back onto the community forum 😊.
As advised by Jbrennand, we will have to move this and does come with a cost.
Have you managed to get this sorted or would you like this to go ahead?
If so let us know on here and we will reach out to you.
I've decided to leave it till I re negotiate my contract later in the year and if I get a good deal and perhaps the move of the superhub at a reasonable price. I will go ahead with it.
Thank you everyone for replying I think I will go ahead. Who should it contact?
