Forum Discussion

LE_24's avatar
LE_24
Joining in
7 months ago

Moving router

First time posting. I am needing to move my router from my living room to my hallway. Happy to pay the £25 fee but how do I go about booking an engineer to come out? The website just keeps taking me in circles.

Many Thanks

Leanne

2 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person

    Report in on the website as a fault. 

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

  • Hi LE_24 

    Thanks for posting and welcome to the community.

    We'll send you a PM now to assist further.