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Samanmo's avatar
Samanmo
Joining in
4 years ago
Solved

Moving router

Hi, 

My broadband/wifi router was installed upstairs years ago in what is now an inconvenient spot. I would like it moved downstairs. What's the easiest way to book an engineer to do this please? 

  • jem101's avatar
    jem101
    4 years ago
    Samanmo wrote:

    Hi, 

    My broadband/wifi router was installed upstairs years ago in what is now an inconvenient spot. I would like it moved downstairs. What's the easiest way to book an engineer to do this please? 

    It’s a a standard £25 change for doing this, 

    Now if you are a masochist and enjoy endless frustration by dealing with the Oompa Loomps, then please call 150 (no, my apologies, the Oompa Loompass diligently did their jobs and certainly wouldn’t have contemplated making stuff up or lying to the customer), and request an engineer visit.

    Alternatively, if you value your sanity, then hang on for a day or so for a member of the forum team to find this thread and offer to get in touch via direct message, and sort an appointment out.

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  • sandinator's avatar
    sandinator
    Joining in
    2 years ago

    Hi, jumping on this thread as I would also like to have my router moved from our bedroom to our living room. Can an engineer visit please be arranged? Many thanks

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      2 years ago

      Hey sandinator, thank you for reaching out and a warm welcome to the community.

      We can of course help with this, there is a one charge of £25 to do this which will get added to the bill.

      I will send you a DM now.

  • SomeDylan's avatar
    SomeDylan
    Joining in
    2 years ago

    Hello I recently got Gig 1 Fibre installed in a new property currently in living room. I would like to request to have it moved to the bedroom could i have an engineer sent out to do this for me?

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team
      2 years ago

      Hi SomeDylan,

      Thanks for posting and welcome to our community  😊

      There is a £25 charge to move equipment, if you're happy with that let us know and we can pop you over a private message.

      Alex_Rm

  • Jonesy96's avatar
    Jonesy96
    Joining in
    11 months ago

    Hi, I recently moved into a new home and the WiFi hub has been installed into one corner of the living room and I now need it in the other corner,

    would this be possible to move please?

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team
      11 months ago

      Hi Jonesy96,

      Thanks for posting and welcome to the community 😊

      There is a £25 charge for moving equipment, so I can get a few more details from you I've popped you over a private message.

      Alex_Rm

  • SamSharpe's avatar
    SamSharpe
    Joining in
    5 months ago

    Hello, 

    Is it possible to have this service too please

    Moving from downstairs to upstairs

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      5 months ago

      Hello SamSharpe.

      Thank you for joining our community.

      We'd happily arrange the relocation for you from here.

      Just to make you aware of the £25 call out charge as well.

      If you don't mind, I'll need to send you a private message to pass security to get this booked in.
      If you can check the envelope at the top right of your screen, that would be great. 
      Gareth_L

  • annoyedVMBBcust's avatar
    annoyedVMBBcust
    Joining in
    4 months ago

    Please can somebody at Virgin Media BB contact me to arrange for an engineer to visit and relocate the router. I understand this is a paid for service

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      4 months ago

      Hi annoyedVMBBcust 

      Welcome to the Community Forums. 

      Yes, we can arrange this for you. The call-out charge for these requests is £25. This would be added to your next generated bill once the appointment is completed. If you're happy to continue, please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon, or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.