Moving Property and Internet not working
Hi,
I recently moved from a property where Virgin Internet was installed,I booked my move well i advance and yesterday the engineer came to install the router on the new property. For some reason,the router did not connect to the Internet and the engineer gave up trying in the end.
He informed the appropriate team and later on called me and informed me that the issue has been escalated to the IT team and they will look i to it and that they will give me and update as soon as possible. It's been almost 36 hours and my Internet is still not working,it's incredibly difficult to get through to virgin helpline and I'm seriously frustrated as I need internet for my online teaching sessions and no one has bothered to look into the issue.
Is there anyway I can get through to the helpline as I keep on getting asked for the answer to my secret question which I updated on the app and for some unbelievable reason it doesn't seem to work.
Thanks