Forum Discussion

stockport1965's avatar
stockport1965
Tuning in
8 months ago

Moving overseas returning equipment

Our Virgin contract ends on November 26th 2024. I have broadband only.

We are going overseas on October 30th 2024

When can I give notice so I can  post the equipment back.

If equipment isn't posted back, what is the charge?

 

 

6 Replies

    • stockport1965's avatar
      stockport1965
      Tuning in

      Doesn't say how much the charges are.

      I rang them yesterday and spoke to a very helpful advisor. They are sending me a box out early, so I can cancel 4 weeks before we go and post modem back the morning we travel

  • goslow's avatar
    goslow
    Alessandro Volta

    From the bottom of that link

    V6: up to £100 per unit Hub 3: up to £50 per unit Hub 4: up to £75 per unit Hub 5: up to £75 per unit Hub 5X: up to £85 per unit Emergency Back-up Line: up to £50 per unit Wired Booster: up to £50 per unit WiFi Booster: up to £50 per unit Intelligent WiFi Pod: up to £86 per unit VTV360: Up to £100 per unit Stream: Up to £60 per unit

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team

      Hi stockport1965 

      Welcome back to the community forums 

      We can see that goslow has already kindly supported you on your questions regarding returning the equipment. 

      You can see our full return steps here should you need. You can also print off your own returns label and order packaging should you need from the link provided in this post. 

      Once your ready to let us know you're moving, you can chat to us here and the team can get this all arranged for you. 

      • stockport1965's avatar
        stockport1965
        Tuning in

        Where do we locate where to drop the equipment off. Anywhere that accepts Yodel?