Moving my Router

Book a VM technician to do it for you and make any necessary adjustments. A fixed price of £25.  Doing it yourself can cause problems. 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline, or 0345 454 1111 from any other phone, option 2 (Faults) 

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

Hi shaikh258 

Welcome to the Community forums.

We can book an engineer to relocate the router for you. These requests are charged at £25 as advised. 

If you're happy to continue with this request knowing this, please join me on a private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop down. 

Thank you for joining me over private message shaikh258

Glad we've been able to get this sorted for you today. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.