Moving Hub from one room to another

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline, or 0345 454 1111 from any other phone, option 2 (Faults) 

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.