Forum Discussion

32CB's avatar
32CB
Joining in
2 years ago

Moving House at end of Contract

Hi 

How do I termiate my contract at end of the current contract? I have tried online but have not received a reply, only the message that I need to "speak with a human" Do I need to give a notice period?

Thanks

32CB

  • Tigerclub's avatar
    Tigerclub
    Tuning in
    2 years ago

    Yes you do need to give a 30 day notice period. Remember that your contract never actually ends, it runs for (usually) 18 months at a reduced rate and then reverts to a rolling contact at a higher rate, which continues until you actually cancel.

    The best method is to write a letter (don't laugh) to VM at their Sunderland office (address somewhere on the website). In this letter state that you wish to cancel your contract as of xyz date (where this is at least 32 days after the posting of the letter - and this is legally significant, should push come to shove), include your name, address and account number. Do keep a copy of this letter, and also send it by recorded delivery, signed for.

    And that should be it - it doesn't absolutely guarantee that VM will process and execute the cancellation properly, but does make you fairly bullet proof regarding compensation if they do mess it up!

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    2 years ago

    Hey 32CB, thank you for reaching out Hello    I am sorry to see you are wanting to leave us. If you wish to give your 30 days’ notice you can do it  by just sending a WhatsApp with a description of the cancellation to +447305 327 112 or you can send a letter to Virgin Media, Sunderland, SR43 4AA. 

    Please let us know if you are struggling to do this and I will send you a PM. Cheers