Forum Discussion

Conwell's avatar
Conwell
Joining in
11 months ago

Move Virgin router upstairs

Hello,

Is it possible to be put in touch with someone who can book an engineer visit to have my Hub 3 moved upstairs? I'm aware there is a fee associated with this and I'm happy to pay it.

Best regards,

L

  • Tudor's avatar
    Tudor
    Very Insightful Person

    There will be a non fault call out cost of £25. 

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • Hi L, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

    This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,