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thefamousdevlin's avatar
thefamousdevlin
On our wavelength
3 months ago

Move router to a more central position in the same room.

Hello 

I have a couple of questions about getting an engineer to move my router to a better position in the same room. It would require about 10 metres of cable; is this included in the call out charge?

Also, the place I want the router isn't terribly close to a power socket. Are longer power cables available?

Thanks

Devlin 

2 Replies

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    3 months ago

    Extra cable would be covered by the £25 non fault charge. VM do not supply longer power cables, they are DC and should not be extended. You just have to get a mains extension cable. 

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    3 months ago

    Hi thefamousdevlin 👋 welcome back! Thanks for posting to let us know your thoughts and concerns about a router re-location. 

    The community have already answered correctly to advise that we don't provide longer power cables, but any other cabling would be included as part of a one-off £25 call out charge to get the router re-located. 
    I will send you a PM to confirm a few details and offer support getting this booked in if needed! You can find the PM in your Inbox ✉ in the top right corner of the page. We can then also return to this public thread with another update when possible. 

    Thanks for your patience in the meantime! 🌞