Hello, I need to move my router from upstairs to downstairs in my home as I don't get any WiFi signal in my new outdoor office even with a pod and a TP-Link extender.
I can see that a few people have had similar requests in the last and that an engineer should be able to come out to move it (for a fee), which I am happy with.
Could someone please let me know how I can book this as there's no option on the VMconnect or the myVM app?
Thank you!
Standard £25 non fault call out fee for this type of work. If you wait here a day or two a VM Mod will pick this up and discuss directly with you.
As an aside, an Office would be better served with an ethernet cabled connection and a Wifi access point . This will ensure full performance for such things as Teams meetings etc.
can you not feed a Ethernet cable to outside office or to an external AP? Will give better results overal?
Forum TeamHey cbowen1991, thank you for reaching out and we are so sorry to hear about your connection issues.
As mentioned there is a £25 one off fee for this, has this always been like this?
Would you like to try one our pods before you go for the above?
Hello, we have a pod and I have managed to piggy back extenders to get a signal out there but I'd rather move the router out of my sons' bedroom.
I am happy to pay the fee for the engineer to come and move it.
Forum Team
