Forum Discussion

cbowen1991's avatar
cbowen1991
Just joined
5 hours ago

Move router in home

Hello, I need to move my router from upstairs to downstairs in my home as I don't get any WiFi signal in my new outdoor office even with a pod and a TP-Link extender.

I can see that a few people have had similar requests in the last and that an engineer should be able to come out to move it (for a fee), which I am happy with. 

Could someone please let me know how I can book this as there's no option on the VMconnect or the myVM app?

Thank you!

move router

2 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    5 hours ago

    Standard £25 non fault call out fee for this type of work.  If you wait here a day or two a VM Mod will pick this up and discuss directly with you.

    As an aside, an Office would be better served with an ethernet cabled connection and a Wifi access point .  This will ensure full performance for such things as Teams meetings etc.

  • Martyn's avatar
    Martyn
    Superfast
    5 hours ago

    can you not feed a Ethernet cable to outside office or to an external AP? Will give better results overal?