Major fault for 6 days and counting CR5

Question

Today and for the last 6 days, my 1Gb broadband has been slow , i had an engineer visit last friday, all my gear was ok and signall was good, he said he checked CAB and cables and it must be a network error, he will report it. I have been constantly checking via (Diagnostic Check). and was getting told online ,known error should be corrected in 23hour, 9hours,next day, etc etc. , today i checked again and this time it said an engineer visit needs to be booked, which i have again and it is friday12th, BUT i know it is a network error on virgin media side!!, what are they up to??. i am paying for 1Gb and gettin 33Mb speed!! here are my sam knows results below and a BQM.

Client62 · Answer

With speed faults it is critical to discover if the problem is the VM Service to the home,
or some kind of in the home issue.

Check the Service Speed ( to the VM & from the Hub to your Devices ) :

https://www.samknows.com/realspeed/
https://real-speed-fe.eu1.sk.thousandeyes.com/

Once the test begins click on: Run full test
to include: Latency, Jitter, Packet loss & Upload speed

Share a screen shot of the full test results.

bigguy283 · Answer

An engineer is booked for 12/12/25&nbsp; &nbsp; but i know it is a virgin network error!thanks for reply though

Steven_L · Answer

Hello bigguy283,
Welcome back to the Community, and thanks for taking the time to post. I’m sorry to hear that you’re experiencing issues with your connection at the moment. How did the engineer visit go? Have your issues now been resolved?
Kind Regards,
Steven_L

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Major fault for 6 days and counting CR5

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