loud hissing noise from router
We have a loud hissing noise coming from the black WiFi max router.
Only started recently. WiFi signal hasn't been affected but it's really annoying! Any ideas?
Forum Discussion
9 Replies
Unplug it ASAP and arrange for it to be replaced.
Please post a picture of the device.
Hi, I have taken a video, but cant see how to upload it.
Here is a photo. The light is on constant white light.
That's a Hub 5. A solid white light is normal. However a hissing noise is not and suggests to me some sort of electrical arcing.
The hub has been pretty well received on here but one user on Reddit posted a video of one with smoke coming out of the top (albeit in a very dusty and dirty environment https://www.reddit.com/r/VirginMedia/comments/1dlttjy/my_internet_is_so_fast_my_router_caught_fire/)
Keep the hub unplugged for now and seek a replacement. Also consider a more ventilated position for it.
@David_Bn
Is it possible for me to seek a replacement please? How do I do this? The contact us and help pages don't cover this kind of fault?
- Carley_S
Forum Team
Hi Duke0
Please join me in a private message so I can locate your account and pass the account security. You can see your private messages at the top of the page, in the envelope icon, or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down.
