Forum Discussion

mrfwibble's avatar
mrfwibble
Joining in
2 years ago

Loss of sync outages

Last few days especially in the evening after 6pm getting very intermittent service on what was a very stable connection.

Have tried the usual, checked all cables, put them back in etc. Powered off Hub etc.

Currently in modem mode and has been since installed, connected to Linksys Velop Mesh WiFi.

We are on the 500Mb service. 

TV box working fine. 

Any help appreciated. 
David

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12360000054512064 qam5
23009996954512064 qam4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0069
2ATDMA0000

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1331000000340256 qam25
22510000001.440256 qam15
32590000001.738256 qam16
4267000000240256 qam17
52750000002.240256 qam18
62830000002.440256 qam19
72910000002.740256 qam20
8299000000338256 qam21
9307000000340256 qam22
10315000000340256 qam23
113230000003.238256 qam24
123390000003.240256 qam26
133470000003.240256 qam27
143550000003.740256 qam28
153630000003.940256 qam29
163710000004.540256 qam30
173790000004.940256 qam31
183870000005.140256 qam32
19395000000540256 qam33
204030000005.140256 qam34
214110000004.840256 qam35
22419000000440256 qam36
23427000000340256 qam37
244350000002.540256 qam38



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.946095
2Locked40.366788
3Locked38.964256
4Locked40.361652
5Locked40.358643
6Locked40.3567102
7Locked40.352255
8Locked38.949534
9Locked40.3465127
10Locked40.345941
11Locked38.944941
12Locked40.341842
13Locked40.339153
14Locked40.334850
15Locked40.330426
16Locked40.929416
17Locked40.326020
18Locked40.924913
19Locked40.324411
20Locked40.32254
21Locked40.920213
22Locked40.321114
23Locked40.326910
24Locked40.32701
  • mrfwibble's avatar
    mrfwibble
    Joining in
    2 years ago

    Forgot the logs, Hub was powered off at 8.30pm so I could check the cables etc. 

    Network Log

    Time Priority Description

    17/01/2024 21:58:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    17/01/2024 21:58:21criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    17/01/2024 21:57:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    17/01/2024 21:57:21criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    17/01/2024 21:55:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    17/01/2024 21:55:21criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    17/01/2024 21:52:2criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    17/01/2024 21:52:2criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    17/01/2024 21:43:22criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    17/01/2024 21:42:22criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    17/01/2024 21:42:21criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    17/01/2024 21:16:4criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    17/01/2024 21:16:4criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    17/01/2024 21:06:20Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    17/01/2024 20:49:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    17/01/2024 20:49:32criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    17/01/2024 20:47:47criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    17/01/2024 20:47:46criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    17/01/2024 20:46:56criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    17/01/2024 20:46:56criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
  • mrfwibble's avatar
    mrfwibble
    Joining in
    2 years ago

    Out of interest I just ran the virgin media service checker and while it reported no local issues it did say I need an engineer and I’ve one booked for Friday. Will update after Friday. 

    • John_GS's avatar
      John_GS
      Forum Team
      2 years ago

      Hi mrfwibble 

      Thanks for posting and welcome back to the community.

      Sorry to hear of the issues with your service. 

      I can see from checking on the tech visit that they've replaced the hub and connections. I hope this has fixed everything but do let us know if you need further assistance.