Forum Discussion

mrfwibble's avatar
mrfwibble
Joining in
2 years ago

Loss of sync outages

Last few days especially in the evening after 6pm getting very intermittent service on what was a very stable connection. Have tried the usual, checked all cables, put them back in etc. Powered off ...
mrfwibble's avatar
mrfwibble
Joining in
2 years ago

Out of interest I just ran the virgin media service checker and while it reported no local issues it did say I need an engineer and I’ve one booked for Friday. Will update after Friday. 

John_GS's avatar
John_GS
Forum Team
2 years ago

Hi mrfwibble 

Thanks for posting and welcome back to the community.

Sorry to hear of the issues with your service. 

I can see from checking on the tech visit that they've replaced the hub and connections. I hope this has fixed everything but do let us know if you need further assistance.