Loss of Service
Hi,
I wonder if anyone has been in this same experience as me. We have totally lost our broadband 2 days ago 30/4/2025 from 6am, the tv reception has been unwatchable since at least the Saturday before 26/04/2025. So checked my service status and an outage has been identified and raised, and estimated fix time is 6th May.
Like many people i work from home full time so this is having a massive impact. I cant seem to speak to anyone at Virgin about this, everything is automated and you go around in circles. when i did ring usual number and got through to someone they were absolutely no help at all, one guy even tried to sell me an upgrade!
An Engineer has come out yesterday and confirmed its problem with box outside on the street and we will just have to wait.
Although the loss of service is really bad what i find even worse it the complete lack of customer service here. I have received no texts, emails about this, all i have is this service status page which doesn't change.
If anyone from Virgin reads id be grateful if you could give me an update on this.
The location is in the CF64 2PE location and i know there are plenty of residents here affected and not happy with the situation here. I believe some have been without broadband for longer than me and there fix time is even longer.
Thankyou
Anthony