SheCla24
11 months agoJoining in
Need to claim loss of phone service
How can I contact to register for compensation for home phone loss nearly 3 weeks now. Can’t get through to virgin! A known fault they keep advancing the date it’s going to be fixed
You need to phone in the fault to report it or use one of the automated tests (such as the automated service status number 0800 561 0061 or online tests in My Virgin Media and have them acknowledge a fault).
VM gets two clear working days to fix the fault before any compo applies. VM has to credit your account with any compo due within 30 days of the fault being fixed.