Forum Discussion

Luke9495's avatar
Luke9495
Joining in
5 months ago

Longer coax cable required

Hi

I'm another customer who requires a Coax cable that runs from the wall box to the VM Hub that is longer than the 1m one supplied. Hopefully someone from VM will pick this up and advise me how to order one.

Thanks

Luke

  • Tudor's avatar
    Tudor
    Very Insightful Person
    5 months ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • Kath_P's avatar
    Kath_P
    Forum Team
    5 months ago

    Hi Luke9495, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you need a longer cable and that the one provided isn't quite long enough for you. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,