Forum Discussion

Corky6372's avatar
Corky6372
Joining in
2 years ago

Logging into hub 5

Hi I’m trying to log into my hub 5 as just upgraded from hub 3. Need to put it into bridge mode so can connect my orbi mesh router and satellites that we were using before.  It saying my password is incorrect when logging in. I just unplugged my old hub and reconnected the new hub. I didn’t log in to old hub 3 to change back to roaming mode first. Would this make a difference?

  • BenMcr's avatar
    BenMcr
    Very Insightful Person
    You need to use the details printed on the panel Hub 5. They will be different to those on the Hub 3.
    • Daka66's avatar
      Daka66
      Tuning in

      Used details on hub base. Says wrong password?

      • Adduxi's avatar
        Adduxi
        Very Insightful Person

        There are two passwords on the bottom of the Hub.  Are you sure you are using the correct one?  Also some of the printing on these labels leaves a lot to be desired.  Make sure you are reading it correctly, and possibly noting some of the o's and 0's (zero) look alike.

        If you are still stuck, do a 60 second pinhole reset on the Hub, this will revert back to the factory passwords.  The reset pin is also on the bottom of the Hub.