Forum Discussion

Gollum245678908's avatar
Gollum245678908
Joining in
12 months ago

Location Services not working

I got my 1Gig broadband installed on 12th March morning. But since then, any of the apps which uses location services are either not working at all or showing incorrect location.

1. On iPhone, Google Maps and Apple Maps shows I am in a different location which is like 2-3 kms away.

2. On iPad, Google Maps and Apple Maps don’t work at all.

3. On iPhone dating apps such as Grindr, Tinder, etc. don’t load at all. 
4. On iPhone / iPad, if I open Google in a browser and use “my precise location” it throws an error “Can’t update your location”.

5. Same issue with my friend’s iPad and iPhone if connected to Virgin Media broadband.

6. If I switch to cellular, everything starts working fine. 

Virgin Media CS informed that moving to IPV4 from IPV6 will help. Does that even makes sense? Please help. Otherwise I’ll have to switch broadband providers. 

    • Gollum245678908's avatar
      Gollum245678908
      Joining in
      12 months ago

      Yes I am based in Ireland. VM works if I go my friend’s house and use their VM connection but doesn’t work in my house

  • Client62's avatar
    Client62
    Alessandro Volta
    12 months ago

    Check GPS is enabled on the phone, this is how precise location is derived.

    • Gollum245678908's avatar
      Gollum245678908
      Joining in
      12 months ago

      Everything works if I switch to cellular. It just doesn’t work on VM broadband. 

  • Client62's avatar
    Client62
    Alessandro Volta
    12 months ago

    That assumption is false.

    Even in flight mode a mobile should know exactly where it is from GPS.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    12 months ago

    I don't know if VM in Ireland are different, but here in the UK they don't offer anything called Location Services as part of their contract.

    Companies like Google will associate your WAN IP with your location based on data that they get from your online activity. 

  • Client62's avatar
    Client62
    Alessandro Volta
    12 months ago

    Location Services are more a function of the mobiles phone, it derives location based on coarse to fine resolution depending available data. Things like being outdoors where GPS is good to, being in an building where cell tower triangulation can be used, to being in a office sub basement so a guess of the Wi-Fi locations occurs as no other clues are available.  

    But as we have seen many times the guess of an IP can be within the same country and that is good enough access to regional services, but no good for navigation of a car. Or not in the same country when a VPN is used. Apple Relay can also give false location info because it is also a VPN with an exit point that might be close or far.

    Links below give a clue as to what is being guessed for the Public IP you are using on Wi-Fi and via GSM data,
    Apps are also available to display the GSM data from the mobile.

    https://whatismyipaddress.com/

    https://www.iplocation.net/


     

    • Gollum245678908's avatar
      Gollum245678908
      Joining in
      12 months ago

      I get what you are trying to say. As mentioned in my original post, it’s not working across many devices. Even on a Mac, I tried using different browsers, searched My Location “precise” on Google, it couldn’t detect, even though all the necessary permissions are in place. 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    12 months ago

    Since you have only just arrived there, you haven't given Google enough location information for them to place you on their map.

    They will catch up with you sooner or later depending on how much you give away on social media and sales companies, that all share your data with Google and other data aggregation companies. 

    • Gollum245678908's avatar
      Gollum245678908
      Joining in
      12 months ago

      I haven’t faced this issue ever before. Even when I moved to a new location or while travelling. Right now, all of the apps / websites which use location, either say “ we cannot locate you” or show me in a completely different location. 

      • jpeg1's avatar
        jpeg1
        Alessandro Volta
        12 months ago

        The 'different location' happens frequently here, when due to a network change a customer is given a new WAN IP that was previously used somewhere else. It usually takes the usual suspects to update their databases.

        Personally I don't like being tracked by big companies which is why I use a VPN to make it harder for them.