Forum Discussion

MountMerrionVM's avatar
MountMerrionVM
Joining in
5 months ago

Latency Spikes

I am experiencing frequent latency spikes with my 500MB broadband service. 

Any suggestions for how I can improve this?

Thanks

 

 

 

  • carl_pearce's avatar
    carl_pearce
    Community elder
    5 months ago

    I assume you are in a HFC / DOCSIS area?

    You could, pontentially, be in an oversubscribed area.

    • MountMerrionVM's avatar
      MountMerrionVM
      Joining in
      5 months ago

      Yes this could be an issue. Though I know another VM broadband user who lives nearby and he does not have the same latency problem. 

  • MountMerrionVM's avatar
    MountMerrionVM
    Joining in
    5 months ago

    I put my router into Modem Mode (after making a call to Virgin Tech Support to have them do this and switch me from IPv6 to IPv4). The latency spikes have disappeared. I am using UniFi Cloud Gateway and APs to manage the network now and it's a much better experience.