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waynem35uk's avatar
waynem35uk
Tuning in
24 days ago

Latency drop outs and consistent connection problems.

Hi, I’ve been experiencing regular broadband dropouts for around 3–4 months now. I’ve been monitoring it with a ThinkBroadband quality monitor, which shows repeated packet loss and latency spikes.

I’m still using the old Super Hub 3.0, and I believe it may be contributing to the issue. No upgrade has been offered, and the service is becoming unusable at times.

 

Please can Virgin look into this properly? I’d also like to request a Hub upgrade. I'm extremely unhappy, considering my bill has gone up in recent months, and I'm still getting consistent connection problems

1 Reply

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    22 days ago

    Hello waynem35uk 

    Thanks for posting and welcome back to the community. Sorry to hear of any Broadband issues.

    You need an engineer visit from our checks, so I'll pop you a PM now.