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Yellow_Peril's avatar
Yellow_Peril
Joining in
2 years ago

Label on router has wrong information

I just got a new superhub but can't log into it because the information on the label is wrong compared with the stickers with the wifi details.. The network name it's using is as stated on the included stickers,VM***5741 but the label on the router says it should be  VM***9775 and the wifi password is different. The stickers only have the wifi name & password and not the login password. Is there any way to get into the settings or does the router need replacing?

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  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    2 years ago

    HI Yellow_Peril 

    Welcome to our community forums and thank you for your first post. Sorry to hear you are having issues accessing your new hub settings. For clarity, we are sending you a private message so you can disclose the full details/ send pictures and we will look into this issue for you. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. We'll be in touch soon
    Thanks,