Kit label
Hi is it possible I can get a returns label myself before waiting for the VM email? Reason on here people having nightmares saying Vm send fine threats as it takes so long to get the label etc. Just want to clear everything now to move on. Many thanks
Hi Anonymous
You can use the following link to print out your own returns label and use your own packaging.
https://www.yodel.co.uk/returns/virgin
After clicking Create a new label. you will be prompted for your email address. Once you receive the email you will be able to print out a returns label which includes a barcode. You can then parcel up your equipment and drop it off at the nearest Collect + store. Enclose a covering note with your account number and details of the returned equipment including serial numbers.
Make sure you receive a tracking receipt and keep it safe.
** Use either or both of the following links to find your nearest store (they have different shops listed)
https://www.collectplus.co.uk/find-a-store
https://www.collectplus.yodel.co.uk/store-locator?v=2.
You can also return the equipment via an O2 store https://stores.o2.co.uk/
