Frequently I lose the connection, with messages "couldn't get IP address" or "connected without internet".
This happens on multiple devices, and lasts for a reasonably short time before I can reconnect, usually after switching between WiFi networks. But it's happening 8 - 12 times per day. Rebooting the router doesn't help.
What can I do? Thanks
Guess you need a new hub unless you want to use modem mode and get your own router with better wifi and 1Gb ports
Thanks, I'm not surprised, but the hub is only about 7 months old
Forum TeamHello xalanfx
Thanks for posting and welcome to the community. Sorry to hear of any Internet issues. From a diagnostic check we've done, it's not showing any area issues or outages. Also, the disconnections mentioned are not being seen on our system either. Have you got a BQM at all?
If it's just WiFi, then please download the Connect App for us and when installed, do a wireless scan in the property which should help.
Keep us posted.
Link takes me to a chat page, by the way.
Connect app says
