Forum Discussion

Johnnyrbebel's avatar
Johnnyrbebel
Joining in
2 years ago

Just had wifi today but i have numerous wifi dead spots

Set up my new WiFi today but if numerous dead spots and slow connections unless I'm in same room as modem?

  • Beth_G's avatar
    Beth_G
    Forum Team
    2 years ago

    Hi Johnnyrbebel

    Happy New Year! Thanks for your post, welcome to the Community Forums.

    Sorry to hear you're having a few problems with your connection after setting up. We've had a look and it looks like there's some quite serious signal levels which will be the culprit. We'll need to send out an engineer to come and take a look. 

    I've dropped you a private message so I can get this arranged with you.

    Thanks.

  • Beth_G's avatar
    Beth_G
    Forum Team
    2 years ago

    Hi Johnnyrbebel 
    Thanks for getting back to me with your details via PM.

    I've gone ahead and booked in the next available engineer appointment for you. You can view and manage your appointment slot here.

    There are a few things you need to be aware of for the visit. There may be a £25 charge if:

     

    •    The customer is not present for the technician visit (aka a missed appointment).

    •    The fault is due to customer's own equipment.

    •    The fault is due to damage caused by someone at the customer's premises which we were not aware of.

    •    The fault is due to theft, loss, or removal of equipment.

     

    Otherwise, the appointment would be free of charge.

     

    Let us know how the visit goes and if you need anything else 😊
     

    • Johnnyrbebel's avatar
      Johnnyrbebel
      Joining in
      2 years ago

      Hi, 

      Thanks for the prompt replay although I don't think I need a technician so I have cancelled the appointment. I am really happy with the WiFi and the speed but the WiFi doesn't reach to parts of my property that I need it too. I didn't know if there was some kind of booster available from yourself?

      • Tudor's avatar
        Tudor
        Very Insightful Person
        2 years ago

        VM do supply pods (they are not boosters, you cannot boost a WiFi signal, only extend its range), but unless your plan allows for free one they are very costly with a monthly rental. You are much better using your money for Wireless Access Point/s or mesh system.