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mtndave's avatar
mtndave
On our wavelength
10 months ago

Just got Hub 5 - Chromecast not recognised? (setting up via ipad gen 10 2022)

I have a basic Chromecast device a few years old which worked fine on Hub 3

I cant get it to work on Hub 5 - Im going through all the connection instructions on Google Home, Ive rebooted Chromecast by unplugging and disconnecting from TV.

Google Home on ipad will see Chromecast but wants me to set it up as a network device on wi fi settings - when I do this it disables internet wi fi?  I can then start setting up on Google Home - a short code comes up on TV - Home says can you see code - I click yes but it fails to connect. I've gone to the advanced Chromecast help page via Google Nest...it suggested checking certain settings on Hub - Ive gone in via hub address on pc and the only one of the suggested changes I could find was disable MAC which Ive done. Still cant connect....going round in circles. 

Im assuming its a hub 5 issue and not ipad as Ive had same failed result on an Android Tablet.

Any solution please ? Some screenshots attachedCould only find disable Mac on hub settingsIpad sees chromecastCode on TV which I tell Home I can see but wont connect

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  • mtndave's avatar
    mtndave
    On our wavelength
    10 months ago

    Sorted it - Chromecast dongle needed resetting as it had old hub/network in its memory. With TV on - Pressed reset button on side of dongle until little light on edge flashed , disconnected mini usb from Chromecast and reconnected. Then dongle was set up from scratch in Home app, connecting to new hub fine.

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      10 months ago

      Hi mtndave, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear you were originally having an issue connecting the Chromecast but we are glad things are sorted for you now. 

      If you have any further issues, pop back and let us know. 

      Many thanks,