Forum Discussion

Mike8896's avatar
Mike8896
Just joined
27 days ago

Issues with my broadband

Recently just switched from BT to Virgin on the 27/5 and I’ve had nothings but issue with my broadband, I’m already swapping back to BT within my cooling off period.

I’ve taken the 1gig broadband with Virgin but it’s totally unusable as the connection keeps dropping out every 5 minutes it’s so frustrating. I’ve called but I seem to get nowhere, it was fine on the day it was fitted but hasn’t worked since. 

I need help! 

2 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    27 days ago

    Have you definitely cancelled within 14 days?  if so they will disconnect you and you won't get any help. 

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    24 days ago

    Thanks for reaching out to us Mike8896, and a very warm welcome to you!

    We're sorry to hear of the issues being experienced with the broadband services.

    Can you possibly expand on the issues you've been experiencing, so we can gain a better understanding of the overall performance?

    Thanks,

    David_Bn