Issues with connection - M250, Hub3
Good afternoon,
I'm not the account holder (although they would be able to pass security if needed) but there is an issue with my connection and was wondering if anyone can help.
I've been experiencing some latency issues for some time, but this has worsened to the point of being unable to play games. The problem is caused by latency variation/lag spikes and occurs on both WiFi and Ethernet.
VM CS have been very unhelpful - the most recent attempt to contact them on Twitter resulted in an offer to recontract and change the speed and the Hub to a Hub 5.I tried it without any devices using the WiFi and it still happened (so much for having 17 devices connected - like Twitter said) so I don't think it would help.
An engineer was also sent out on Thursday who replaced a part (attenutor) but the issue persists - the VM phone line (150) still says there's an intermittent fault but won't allow the AH to speak with them/book engineer. Every time the AH tries to be transferred by Retentions, the call cuts out. We've also tried to contact the executive office with no result.
I'm also experiencing a lot of buffering, particularly when watching YouTube and livestreams. The connection is also unreliable - with regular dropouts lasting a few hours.
I'm autistic and this is very stressful to me as I am unable to play games.At this point, we would like the broadband to be terminated early - there is Openreach FTTP in the area that would be more reliable.