Forum Discussion

JessTabor5's avatar
JessTabor5
Joining in
11 months ago

Issue with New Installation and FortiClient VPN

New installation on Monday, came to use my work laptop today and the VPN connection with forticlient is not stable.  As soon as I try to use software associated with licences and the VPN, the router stops broadcasting to every device.

Are there settings i need to modify to enable my VPN to be stable?

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    VM do not support VPN's in any case.

    I assume this is over Wifi?  Have you tested a temp wired connection? Which Hub are you using?

  • Client62's avatar
    Client62
    Alessandro Volta

    If you are new to VM, login to the Virgin Media online account and make sure Child Safe is disabled. The Child Safe DNS filter typically blocks many VPNs / Tele Conf / Wi-Fi calling and more.

    Child Safe is a DNS filter, so one can change the work laptop to use a public DNS e.g. Google DNS or similar and this will bypass the Child Safe filter.

    • Adduxi's avatar
      Adduxi
      Very Insightful Person

      Oh yes, I'd forgotten about the Child Safe, but looking at the section, it seems pretty broken ,,,,,