Is high ping just the normal on VM?

Question

I was "forced" to change to Virgin when they bought out Upp, while my speed is a bit faster than it was on Upp. The ping is way higher and I would rather have slightly slower speed than high ping to be honest. I was getting around 4-7ms ping on Upp but ever since Virgin was installed the ping is like 20-80ms depending on the site. It's legit the exact same line that Upp were using so is it something to do with how things work on VMS side?

Client62 · Answer

Share a screen shot from this link showing the full stats from the VM Hub and your device:

https://www.samknows.com/realspeed/

Once the test begins click on: Run full test to include: Latency, Jitter,Packet loss & Upload speed

Matthew_ML · Answer

Hey ulonzui, thank you for reaching out and I am so sorry to hear about this, also a warm welcome to the community.
How has the connection been over the last few days?
Did you get a screenshot from SamKnows at all?&nbsp;

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Is high ping just the normal on VM?

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