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johnmcq1's avatar
johnmcq1
Joining in
2 years ago
Solved

Is anyone experiencing issues with “VM CONNECT APP”

HUB apparently not recognised - despite internet and TV working - VM a waste of space advising there is a power outage that’s causing the issue?

  • Ashleigh_C's avatar
    Ashleigh_C
    2 years ago

    Hi there johnmcq1 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry to hear that you have faced this issue with your connect app and thank you again for posting. Have you been able to try the app on multiple devices at all or just one? Have you also tried uninstalling and reinstalling?

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  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    2 years ago

    Hi there johnmcq1 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry to hear that you have faced this issue with your connect app and thank you again for posting. Have you been able to try the app on multiple devices at all or just one? Have you also tried uninstalling and reinstalling?

    • johnmcq1's avatar
      johnmcq1
      Joining in
      8 months ago

      Hi Ashleigh_C, thanks for taking an interest. I only just received my HUB5, which enabled me to reconnect to APP. But I’m  not to much of a techy, so I have only used my iPad to monitor my network connections. The virgin engineer who upgraded my hub, advised to wait 24 hours before accessing the data, so that’s where I’m at Im afraid. 

      • Client62's avatar
        Client62
        Alessandro Volta
        8 months ago

        Do you really need to monitor your network connections ?
        Perhaps you so bored or just paranoid !

        We have a VM Hub and it is connected to a range of our devices, it does not need monitoring of any kind and more important is does best without any behind the scenes tinkering of our Wi-Fi by the truly dreadful Connect app.

  • dhairbus's avatar
    dhairbus
    Dialled in
    2 years ago

    Take no notice of any suggestions to reboot, reset etc. it is a VM connect app issue and there are many posts on this matter.  VM do not publicise this but it's a common fault.

    They just don't seem able(bothered) to try to resolve it for customers who have this problem - quelle surprise !!!

  • TMC1888's avatar
    TMC1888
    On our wavelength
    12 months ago

    Have a look at the recent reviews on Google Play, it's a common issue. I have had the same issues and have had no luck with all the recommended fixes. I eventually gave up trying.