Forum Discussion
- JeremiahpostJoining in
It’s been almost two days now still not on
- newapolloVery Insightful Person
Hi Jeremiahpost
Looking at other threads in the forum there is/was a known fault in the NP4 area which was detailed on the automated Service Status number 0800 561 0061 The fault ticket number is F011549798 .
The fault was caused due to someone accidentally cutting the fibre optic line in Newport. It’s caused outages through Newport, Cwmbran and Pontypool areas, it depends how big of a job it is to get it replaced but it should be running from around 4pm ish fingers crossed.
- JeremiahpostJoining in
Thank you! Unfortunately it’s still not on and we called them he said 24hours waiting now
- Gareth_LForum Team
Hello Jeremiahpost.
Thanks for your first post and welcome to our community.
Sorry it's not on better terms with your loss of service.
As this was posted on Sunday, we hope you're back online now.
Please let us know if you still need further assistance.
If you need to check for any local faults instead of calling use the service status page here
Gareth_L
Related Content
- 5 months ago
- 2 months ago
- 3 months ago
- 3 months ago