Forum Discussion

Nimishajina's avatar
Nimishajina
Joining in
2 years ago

Internet

Since November I haven't had any Internet. It's now Januaury and still no Internet.

Asked for a new pod, wasn't ordered. Made a complaint, then I received my WiFi pod. 

WiFi pod arrives, not working. Phoned for a new pod, hopefully it will arrive Thursday or Friday,can't give a date which means again I have to take time off work to sort this mess out. 

All I can say is, that Virgin is the worst company ever, and people should not use them.

You go on and on about providing a good customer service, well prove it. At the moment all I see is distigusting service and still you expect people to pay. 

If this situation continues, I will find another company, who is actually helpful.

 

  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 years ago

    Be easy if they stopped do wifi in the hub and just do a wired router mode (with still the option for modem mode of course) and give out wifi AP.

  • Kath_P's avatar
    Kath_P
    Forum Team
    2 years ago

    Hi Nimishajina, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've not had the greatest experience when it's come to resolving a fault. As the team have already sent a new WiFi pod to you, please let us know how things go after this arrives. 

    If things still aren't working, we can then take a closer look at things to help resolve the issues you're having. 

    Apologies once again.