Forum Discussion

snikranivek's avatar
snikranivek
Joining in
7 months ago

Internet takes too long to load anything on laptop/browser ONLY the first time I'm loading the website.

I recently joined Virgin Media and had a technician come out and set everything up. The internet does work BUT whenever I first try to load a website, it does not load. It says there's an error connecting to the server. Every time. Sometimes it takes 5 mins. BUT, this only happens the first time I try to load it. Once it does load then it is fine. It's fine on my phone, and my TV, but laptop takes forever. I use Firefox, and I know for a fact it's not a laptop or browser issue as it has always worked fine with other internet connections. Prior to joining Virgin Media, I had to use my phone hotspot for internet and my laptop was fine on that. I'm currently on Wi-Fi but hope to get an ethernet cable soon.

Any ideas on what I can do to fix this?

  • Client62's avatar
    Client62
    Alessandro Volta
    7 months ago

    I also use Firefox and I don't have this issue of slow initial access to websites.

    Check Firefox is using the default DNS :
    Firefox >> Settings >> Privacy & Security >> DNS over  HTTPS >> OFF   ( to use the VM DNS )

    Could you try some of the problem websites in Edge browser to see if the first access delay persists ?

    • snikranivek's avatar
      snikranivek
      Joining in
      7 months ago

      No, I'm not changing browser over a ISP issue. I did however, just manually change my DNS settings in my Windows Network settings to 8.8.8.8 and it works perfectly again.

  • Client62's avatar
    Client62
    Alessandro Volta
    7 months ago

    What DNS was in the Windows Network settings before the change to Google Public DNS ?

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team
        6 months ago

        Hey snikranivek, thank you for reaching out and I am sorry to hear this.

        How has it been over the last few days, are you still having some issues?