Internet still not quite right after Cable Repull

Question

hi guys.a loooong battle, but yesterday (after being told itd be the 16th) a chat agent thought outside the box and i got a cable repull done (the lads who came said they got an urgent call 10 mins before they showed up lol).cable all fine, a neat job by their sub contractors from what i can see and know.however my BQM looks "messy"? and i even had dropouts on basic things like iplayer whilst i was chatting with agent about bill credits for the issue etc.i do note that my brown outside box, is around 2-3m away from my actual tv point inside - (theres cables from near front door under window (outside cabling) and then into the tv corner) - could this be the issue? is that kinda like an extension? from brown outside box to inside white onei've got a test.mynet test running - every 5 mins for the next 8hrs so ill see what averages and stuff that gives over that timeframe but already onto test 3 and 1 has been merely 1mbps.engineer is booked for monday am, any suggestions before then or to help guide them? i was reading about attenuators becasuse i noticed some downstreams powers are 9.3-11.0 which from my reading on here ./ guides seems high?i should add that i've been in this property over 3 yrs, and it's worked perfectly since august, where it just went down hill. With no changes to property or equipment etc to trace back to (i was given a new hub my first engineer, but i use modem mode anyway, and the new hub didnt change anything, it was still rubbish).https://www.thinkbroadband.com/broadband/monitoring/quality/share/f8e987c8e021aa4c882b34216aebc62936f81981&nbsp;

skylineboy2002 · Answer

i should add that i've been in this property over 3 yrs, and it's worked perfectly since august, where it just went down hill. With no changes to property or equipment etc to trace back to (i was given a new hub my first engineer, but i use modem mode anyway, and the new hub didnt change anything).

jbrennand · Answer

Thats one weird BQM !&nbsp;&nbsp; Can you do this________________________________Post up your Hub/network connection details and someone will check to see if there is a problem there.&nbsp; In your browser’s URL type in 192.168.0.1 if in router mode or 192.168.100.1 if in modem mode. No need to log in - just click on the&nbsp;“Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, &amp; the&nbsp;Network Logs pages. Don't worry too much about the formatting it can be easily read &amp; DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts__________Also post the BQM link to "share live graph" as per the TB&nbsp; instructions&nbsp;

skylineboy2002 · Answer

heres the live bqm link -https://www.thinkbroadband.com/broadband/monitoring/quality/share/f8e987c8e021aa4c882b34216aebc62936f81981&nbsp;and the data.Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 132300000010.538256 qam24220300000010.438256 qam9321100000010.438256 qam10421900000010.438256 qam1152270000001038256 qam12623500000010.338256 qam1372430000009.838256 qam1482510000001038256 qam1592590000001038256 qam16102670000001038256 qam17112750000001038256 qam181228300000010.438256 qam191329100000010.538256 qam201429900000010.638256 qam21153070000001138256 qam221631500000010.438256 qam231733100000010.938256 qam251833900000010.838256 qam261934700000010.338256 qam272035500000010.538256 qam282136300000010.138256 qam292237100000010.138256 qam30233790000001038256 qam31243870000009.638256 qam32Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1Locked38.91502Locked38.91503Locked38.61904Locked38.91205Locked38.62706Locked38.62807Locked38.62108Locked38.93209Locked38.635010Locked38.934011Locked38.933012Locked38.918013Locked38.912014Locked38.910015Locked38.919016Locked38.918017Locked38.912018Locked38.98019Locked38.910020Locked38.922021Locked38.912022Locked38.910023Locked38.926024Locked38.6310Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID14310007837.3512064 qam223660000037512064 qam333010000037.5512064 qam444960000038.5512064 qam152360000936.5512064 qam5Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts1ATDMA00002ATDMA00003ATDMA00004ATDMA00105ATDMA0010

skylineboy2002 · Answer

and the network log -Time Priority Description03/10/2024 19:24:6criticalNo Ranging Response received - T3 time-out;CM-CMTS-MAC;CM-QOS=1.1;CM-VER=3.0;03/10/2024 14:45:32criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=CMTS-MAC=CM-QOS=1.1;CM-VER=3.0;03/10/2024 14:43:15Warning!Lost MDD Timeout;CM-MAC=CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;03/10/2024 14:43:10Warning!RCS Partial Service;CM-MAC=CMTS-MAC=QOS=1.1;CM-VER=3.0;03/10/2024 14:43:10criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MACCMTS-MACCM-QOS=1.1;CM-VER=3.0;03/10/2024 14:43:10Warning!RCS Partial Service;CM-MAC=CMTS-MAC=CM-QOS=1.1;CM-VER=3.0;03/10/2024 14:43:10criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MACCMTS-MAC=CM-QOS=1.1;CM-VER=3.0;03/10/2024 09:04:15Warning!RCS Partial Service;CM-MAC=CMTS-MAC=CM-QOS=1.1;CM-VER=3.0;03/10/2024 09:03:3criticalNo Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;03/10/2024 09:02:35Warning!RCS Partial Service;CM-MAC=CMTS-MAC=CM-QOS=1.1;CM-VER=3.0;02/10/2024 11:31:58criticalNo Ranging Response received - T3 time-out;CM-MAC=CMTS-MAC=CM-QOS=1.1;CM-VER=3.0;01/10/2024 05:49:27ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=CMTS-MAC=00CM-QOS=1.1;CM-VER=3.0;

andy1027 · Answer

Watching this with interest. Having my own issues. Albeit they don't come close to your situation.

Forum Discussion

Internet still not quite right after Cable Repull

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Downstream bonded channels

Downstream bonded channels

Upstream bonded channels

Upstream bonded channels

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Internet Connection Drops

1	323000000	10.5	38	256 qam	24
2	203000000	10.4	38	256 qam	9
3	211000000	10.4	38	256 qam	10
4	219000000	10.4	38	256 qam	11
5	227000000	10	38	256 qam	12
6	235000000	10.3	38	256 qam	13
7	243000000	9.8	38	256 qam	14
8	251000000	10	38	256 qam	15
9	259000000	10	38	256 qam	16
10	267000000	10	38	256 qam	17
11	275000000	10	38	256 qam	18
12	283000000	10.4	38	256 qam	19
13	291000000	10.5	38	256 qam	20
14	299000000	10.6	38	256 qam	21
15	307000000	11	38	256 qam	22
16	315000000	10.4	38	256 qam	23
17	331000000	10.9	38	256 qam	25
18	339000000	10.8	38	256 qam	26
19	347000000	10.3	38	256 qam	27
20	355000000	10.5	38	256 qam	28
21	363000000	10.1	38	256 qam	29
22	371000000	10.1	38	256 qam	30
23	379000000	10	38	256 qam	31
24	387000000	9.6	38	256 qam	32

1	Locked	38.9	15
2	Locked	38.9	15
3	Locked	38.6	19
4	Locked	38.9	12
5	Locked	38.6	27
6	Locked	38.6	28
7	Locked	38.6	21
8	Locked	38.9	32
9	Locked	38.6	35
10	Locked	38.9	34
11	Locked	38.9	33
12	Locked	38.9	18
13	Locked	38.9	12
14	Locked	38.9	10
15	Locked	38.9	19
16	Locked	38.9	18
17	Locked	38.9	12
18	Locked	38.9	8
19	Locked	38.9	10
20	Locked	38.9	22
21	Locked	38.9	12
22	Locked	38.9	10
23	Locked	38.9	26
24	Locked	38.6	31

1	43100078	37.3	5120	64 qam	2
2	36600000	37	5120	64 qam	3
3	30100000	37.5	5120	64 qam	4
4	49600000	38.5	5120	64 qam	1
5	23600009	36.5	5120	64 qam	5

03/10/2024 19:24:6	critical	No Ranging Response received - T3 time-out;CM-CMTS-MAC;CM-QOS=1.1;CM-VER=3.0;
03/10/2024 14:45:32	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=CMTS-MAC=CM-QOS=1.1;CM-VER=3.0;
03/10/2024 14:43:15	Warning!	Lost MDD Timeout;CM-MAC=CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
03/10/2024 14:43:10	Warning!	RCS Partial Service;CM-MAC=CMTS-MAC=QOS=1.1;CM-VER=3.0;
03/10/2024 14:43:10	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MACCMTS-MACCM-QOS=1.1;CM-VER=3.0;
03/10/2024 14:43:10	Warning!	RCS Partial Service;CM-MAC=CMTS-MAC=CM-QOS=1.1;CM-VER=3.0;
03/10/2024 14:43:10	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MACCMTS-MAC=CM-QOS=1.1;CM-VER=3.0;
03/10/2024 09:04:15	Warning!	RCS Partial Service;CM-MAC=CMTS-MAC=CM-QOS=1.1;CM-VER=3.0;
03/10/2024 09:03:3	critical	No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
03/10/2024 09:02:35	Warning!	RCS Partial Service;CM-MAC=CMTS-MAC=CM-QOS=1.1;CM-VER=3.0;
02/10/2024 11:31:58	critical	No Ranging Response received - T3 time-out;CM-MAC=CMTS-MAC=CM-QOS=1.1;CM-VER=3.0;
01/10/2024 05:49:27	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=CMTS-MAC=00CM-QOS=1.1;CM-VER=3.0;

1	ATDMA	0
2	ATDMA	0
3	ATDMA	0
4	ATDMA	1
5	ATDMA	1