Forum Discussion

Alex_1991's avatar
Alex_1991
On our wavelength
8 months ago

Internet issues

Hi everyone, a rather strange issue. On Microsoft teams images are not loading on my phone or on my laptop (work laptop) when I am connected via Ethernet or WiFi to my Virgin media internet. 
However, if I come off virgin media and use 4g or hot spot to my phone when using 4g then the images load fine. 
anyone every experienced anything like that? My work are saying it has to be my network if the issue is only happening when on Virgin. 
PS there is an engineer coming out tomorrow but unsure how to explain this one to him - not sure if he might say I have to take it up with my work, but my work are saying it’s on virgin to fix. 
Hope some parts of that made sense lol. 
Thanks 

  • Mattyp3's avatar
    Mattyp3
    On our wavelength

    Sounds like the same issues a lot of us are experiencing today (check out the other threads regarding google services) the engineer wont be able to do anything.

    • Alex_1991's avatar
      Alex_1991
      On our wavelength

      Sorry mattyp3 I thought I had replied to this but doesn’t appear to have sent. 
      Aw I didn’t realise other people were experiencing some similar issues as well. 
      seems to be getting worse as the night goes on as well. 
      Hopefully sorted for the morning but I doubt it lol 

      • John_GS's avatar
        John_GS
        Forum Team

        Hi Alex_1991 

        Thanks for posting and welcome to the community. Sorry to hear of any broadband issues.

        I note from checking the system, that the engineer visit has happened. Has this sorted everything? Let me know if you need further help.