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markhaines's avatar
markhaines
Tuning in
10 months ago

Internet dropping intermittently multiple times a day.

Have been regular, intermittent dropouts on my Virgin 1Gb/s line (using Hub5 in modem mode).  Drops normally last approx 2mins or less.  Has been happening for a couple of months or so now.  Doesn't look like there are outages according to the Virgin status checker and have raised fault notification through the Virgin app which doesn't seem to have achieved anything. 

Wondering if it's quicker to get support here than have to wade through Virgin CS to get an engineer to check the line?

3 Replies

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  • dathomas85's avatar
    dathomas85
    Joining in
    10 months ago

    I’ve had the same problems since I revived my hub last week just upgraded to the 1gb/s when I tried the phone I couldn’t get through to anyone but it ran a test on my services and deemed I needed an engineer come out and visit which is scheduled for today. I have mine set in modem mode as well wondering if that could have anything to do with it will let you know what the engineer says today when they arrive.

  • dathomas85's avatar
    dathomas85
    Joining in
    10 months ago

    So just had my engineer turn up after a no show on Tuesday. There was some issues with my cables in the house was shown how bad the signal was coming through given a powered splitter next to the router and he re done connections as some were loose and signal has been improved now to wait and see if it lasts.

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    10 months ago

    Hi markhaines, thank you for your post.

    We're sorry to hear about the problem you're having 😔

    In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel