Forum Discussion

marcin523's avatar
marcin523
Tuning in
2 years ago

Internet dropping every 10-15 minutes after engineer visit, lost packages, intermittent connection

Dear Community,

I would like to say thank you to anyone involved, and a big thank you for your time spent.

I had the issue investigated, and ended up with a technician who told me that I would probably need the whole cable replacement from the exchange to my property. Unfortunately, he didn't leave any message on the system apart from a note that he switched my cable on the exchange to a different slot. This action has worsened the whole issue, now instead of dropping the internet every few hours, I'm been dropped every 10-15 min. 

I have the same disconnections on the wired PC and laptop/phone on WiFi. I have called Virgin Media, and someone named Lily said that because the engineer didn't leave more notes quote "She can only see x17 disconnections in the past months" there is nothing she can do about the matter, and they cannot book for another engineer because there is no issue. God help me, please.

Here are my logs:

 



 

Connection crash crashing Download downstream internet dropping lost package not working package packages upload upstream
    • marcin523's avatar
      marcin523
      Tuning in
      2 years ago

      just got it set now, need to wait a bit for the results, once I have several hours worth I shall post it here.

  • Zach_R's avatar
    Zach_R
    Forum Team
    2 years ago

    Hi marcin523,

    Thank you for your posts and welcome back to our community forums. We're here to help.

    I'm sorry to hear of your ongoing issues. I've checked things over on our systems and I'm unable to detect any faults currently that would explain this. Is this issue ongoing for you today? If it is, are you able to share the live BQM that you've set up as mentioned in the earlier posts?

    Thanks,