Forum Discussion

Dinger's avatar
Dinger
Dialled in
15 hours ago

Internet dropping and pods disconnecting

Over the past 10 days my internet keeps dropping out for short periods every day and my 3 WiFi Pods disconnect and show not connected on the Connect App.   Sometimes the show unknown.

1 Reply

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

    Post the power levels, Pre and PostRS errors and network log from the Hub. 

    What are the lights on the Hub doing when the circuit drops?

    Setup a BQM to monitor and record your circuit http://www.thinkbroadband.com/ping

    Once done we can comment.