Forum Discussion

Laurr456's avatar
Laurr456
Tuning in
5 months ago

Internet dropping & speeds

My internet drops out a number of times a day, especially when I work upstairs away from the router. I have those boosters but they actually make the problem worse.

However over the last few days, it's been worse. Today alone it's dropped out at least 8 times and when I ran a speed test I was getting around 8mbps.

I'm concerned something is wrong when the router or cables?

I also can't connect in Virgin connect, it says the hub is not recognised?

Please help, I'm struggling to find the correct way to raise this issue

    • Laurr456's avatar
      Laurr456
      Tuning in

      Hi thanks for that, nothing coming up when I test via the link 

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team

        Hey Laurr456, thank you for reaching out and I am sorry to hear this,

        I have taken a look and everything look fine on our end, how has it been over the last few days?

  • Put the trash hub in modem mode and buy yourself a decent Asus router off Amazon, problem solved and no pods that explode !

  • Client62's avatar
    Client62
    Alessandro Volta

    "I have those boosters but they actually make the problem worse"

    The "boosters" are most likely placed too far from the VM Hub
    where there is little or no usable Wi-Fi signal to receive and repeat.

    Without knowing the size & construction of the property, I'd caution against
    suggesting a single Wi-Fi Router will provide enough coverage.