Forum Discussion

    • Mightymj1's avatar
      Mightymj1
      On our wavelength

      Thank you.it is an area fault; so I don’t need to personally report it?

      • Tom_W1's avatar
        Tom_W1
        Forum Team

        Hi Mightymj1 thanks for your post here although we're sorry to hear of your concerns raised here.

        We would always advise registering your loss of service to benefit from the automatic compensation scheme, but if your services are down for a day, you wouldn't be eligible for this as it is short of the timescales to receive payment.

        We'd advise registering if you haven't already and the issue is still ongoing, and also viewing our page here for further advice.

        Many thanks

  • nodrogd's avatar
    nodrogd
    Very Insightful Person

    According to the FAQs on the site I linked, it is advisable to register you are affected by the outage.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    You should report the time your connection first failed. The compensation should be paid from two full days after that, but keep a check on your bills that the correct credit has been paid.

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta

    You have to report total loss of service for the automatic compensation scheme to kick in. By delaying this you've lost a possible daily payment of £9.76.