Forum Discussion

vishal1984's avatar
vishal1984
Joining in
10 months ago

Internet down the whole weekend

My Broadband has been down the whole weekend and yesterday I saw some guy trying to fix it he said it should be done within a 2 hours or so but it is not fixed yet this is Monday morning now. I reported this issue on Saturday afternoon and I saw this guy yesterday night around 11:00 and he mentioned that he was made aware of the situation just couple of hours ago. This is really inefficient from Virgin Media. Also I work from home and I do not have internet now. There is no number to contact Virgin Media anymore for this issue if you try to contact them it's just sends you text message and it does the Diagnostics online there is no way you can speak to anyone this is really annoying. 

5 Replies

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    10 months ago

    Hi vishal1984,

    Thank you for your post. We're sorry to hear about the issue you're having. 

    We are happy to take a look into this for you. 

    I will private message you now to confirm some details. 

    ^Martin

  • Phil-B1's avatar
    Phil-B1
    Joining in
    21 days ago

    Why is it, that when there is a problem with your service, you have to take time out of your day to prove it? Just fix your **bleep** virgin, and if you can't, then stop overcharging folks for it. Terrible company with questionable ethics and dodgy customer services

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    20 days ago

    Residential class service. That is what you are paying for. No fixed SLA for fault resolution, & OFCOM rules give residential providers 2 WORKING DAYS to fix a fault before compensation applies.

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      18 days ago

      Hey nodrogd, thanks for reaching out to jump on this.

      Also to add, We do have an automatic compensation scheme here but to qualify services have to be down for 2 full working days  and then you get £9.98 per day for a total loss of service. Please see the link for a full break down regrading this. 

      We do try and fix outages as fast as possible.