Forum Discussion

Barzey's avatar
Barzey
Dialled in
2 months ago
Solved

Download Speeds crash every Saturday or weekend when any sport is on.

Is anyone else suffering from their 'Download' speeds taking a serious Dive at weekends as the time approaches 14:00 hrs? although I am on the 1 Gig Service. I can only assume that its down to more & more people using it at the weekends of course and in particular as that is when the Football/Sports all start up. Plus of course more people are now using 'Internet Wi-Fi only' T.V's.

However the service in my area is regularly switching off and on and requiring re-booting everything time and time again but we still get these problems. Trying to speak to someone to get some help is impossible and all you get from that 'Chatbox' rubbish is a text with links that if you follow them through; they just take you back to the very start once again. NO HELP AT ALL.

I know and have checked that all is 100% with my setup at my end. But I am also aware that many other people in the neighbourhood are experiencing ALL the same problems as outlined. Even on the TV, trying to watch anything that requires the Wi-Fi and/or Streaming are forever freezing time and again. My Wife absolutely hates it and if she is not happy neither am I as it then causes me grief.

Lucky for me - This 'One-Way' Contract hasn't got too long to go. But people should have a Contract that works BOTH ways. There are various other Broadband suppliers these days to choose from even ones that one can actually hold a telephone conversation with instead of someone hiding behind their anonymity on some Chat-Bot which in the main is quite useless.

Surely VM are able to Boost signal power for such times knowing this happens? Sorry about bringing this up but as we must all know its almost impossible to actually TALK to a person at V.M. To be able to do that WOULD be a GREAT improvement.

 

 

  • Barzey's avatar
    Barzey
    28 days ago

    Yes many thanks for that info jpeg. On the face of it then it looks like I am expected to regularly Disconnect & Reconnect the entire system at least once per month as a form of 'Proper Maintenance' in order to keep VM running correctly for me. In which case I most certainly will comply.

    Thanks once again to you all, I can only apologise for not being Computer Savvy and thank you all for your very able help, advice etc.

13 Replies

Sort By
  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    2 months ago

    If there are connection issues at specific times of day, a BQM is the best way of seeing/recording them as evidence to present to VM - See the thread from cje85 a few posts down which has a good pictorial example - can you do this...

    ___________________________

     If you haven’t already, set up a free, secure and “offlsite”  - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts.  It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”.  Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see.  On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
     https://www.thinkbroadband.com/broadband/monitoring/quality

    • Client62's avatar
      Client62
      Alessandro Volta
      2 months ago

      Could the be a problem of a liberated fire stick ?

    • Barzey's avatar
      Barzey
      Dialled in
      2 months ago

      So Sorry jbrennand but all that is way way out of my comfort zone for me to even think of trying. Thanks anyway. 

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        30 days ago

        Hello Barzey,

        Sorry to hear of the connection issues experienced during afternoons on a Saturday, we understand the concern this can cause and you raising it via the forums.

        We've checked the connection and equipment, and all of the levels and specs are within the ranges we'd expect to see. The Hub has been on for 37 days so we would ask you to reboot and let us know so we can see if this change following the reboot.

        The speeds to the hub are also stable, there are some Saturdays where the speed tests have failed but there are other's where the speeds show fine at 1092Mbps download. Please let us know once you have rebooted, id possible set up a BQM and post the results after Saturday so we can see what may be causing the issues.

  • Client62's avatar
    Client62
    Alessandro Volta
    2 months ago

    Sure this is not a liberated Fire Stick service that is overloaded on the Saturday PM ?

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 months ago

    "Surely VM are able to Boost signal power for such times knowing this happens" unfortunately the way DOCSIS works it cannot be done like just turning up the volume on a radio. You are possibly in an over utilisation area and what VM would normally do is install additional equipment. A present I think this will not be done with the advent of replacing DOCSIS with FTP.

    • Barzey's avatar
      Barzey
      Dialled in
      2 months ago

      Many thanks for all your replies here folks. I have no idea about all this Docsis, FTP, Firesticks and suchlike as its all way over my head so it looks like I am doomed. In fact I have just in the last few minutes had to turn everything off yet again (which I had to do yesterday too) so that the entire system can reboot itself. At least for now I have a 'Connection' of sorts even though at the moment it is nowhere near the usual speed. I am using 'Wi-Fi 6' on a '1GB' service on a 'Ryzen 7' with 'Windows 11' but have never ever seen the speeds even reach 1,000. Everything my end (Drivers, Proggys, System etc) are up to date.

      • jpeg1's avatar
        jpeg1
        Alessandro Volta
        29 days ago

        Just a couple of points that I hope won't confuse you. 

        Firstly the 1Gbps only applies to the speed that VM sends to their Hub. On your side you will get 1Gbps {actually 940Mbps) with a suitable device connected with an ethernet cable.  Over WiFi you will get less, possibly much less depending on many local variables. 

        Secondly, if you watching or downloading anything while using a speed testing app, the measurement wlll be invalid. The tester needs the entire download channel to measure its capacity, and it won't have that if your PC or TV is doing something else at the same time.