Forum Discussion

tote95's avatar
tote95
Tuning in
18 days ago

Internet connection is really bad. I can rarely stay on a teams meeting without it glitching or dropping

I have a pod in the room next to my study because the WiFi signal couldn’t reach the other side of the flat. Up until a month ago the internet was fine but as of lately I am unable to do my work properly. Websites load very slowly. When I’m on a teams call with at least one or more than one person having their camera on the call is lagging/glitching/dropping. Even when in screen sharing it lags. Colleagues have started raising complaints about my internet situation and my manager already asked me if I can change providers. I did a samknows speed test during one of these glitches and I got 0.62 mbps download speed. Even if I’m in the room with the pod sometimes the videos do not load and have to use data instead. The condition of the pod on the VM Connect is always Fair or bad but it never improves to good. 

11 Replies

  • I own the flat but I can’t afford to drill and rewire a late 50s flat for one pod to get connected with an earthnet. Additionally, I am not sure what quality of landlords you have dealt with in the past but it sounds outrageous believing a landlord would give the green light and pay for such a project! I was denied removing a wardrobe from my last rented flat as if allowed to drill walls. I deactivate the pod for the hours I’m working and activate it once I need internet in the bedroom. This is the only working solution. 

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta

    You ask your landlord for permission to drill the walls. Work with him on the routing of the cable.

  • The flat is not vast but it has an old fashioned configuration with a bad distribution of plugs on top of it. The pod is indeed placed in the room with the only plug that is the closest to router (still having a corridor and a bathroom between them). My desk is on the other side of the wall where the hub is plugged in since it’s the only place where I can fit a desk. There’s nothing I can do about the placement of router/pod or even try to connect any of them via a cable. Indeed after I turned off the pod completely the internet in the study improved massively. The pod was affecting general internet connectivity (website loading, video streaming, downloading) both on my phone and the laptop. I have to turn the pod off while I’m working and turn it on again once I’m done for the day.  

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team

      Thank you for that information. We are sorry you're still having an issue with the service. 

      Would it be possible to speak with the Landlord about moving the pod?

      ^Martin

  • Client62's avatar
    Client62
    Alessandro Volta

    Unless this flat is vast, I suspect the VM Pod is badly placed where the Hub's Wi-Fi signal is already poor and it is making the situation worse, possibly considerably worse.  

    VM Pods are just Wi-Fi repeaters ( they are not boosters ) they must be located in a position with a good Wi-Fi signal from the VM Hub.   The VM Pods may improve range, but it comes at a high price of at least a 50% loss in speed, much higher latency and lots more jitter ... all things that MS Teams is quite useless at coping with.

    Try your office laptop direct connected to the VM Hub with a network cable,
    the Teams issues may just go away when you get rid of the multi hop Wi-Fi.

    The two reasons why we have network cables with USB 3 to Gigabit adaptors are for use of a high-res network scanner and for the dreaded MS Teams calls.

  • It is impossible to connect the pod with an erthnet cable to the router. They are on the opposite sides of the flat. This will be a very long cable and there are also doors I have to bypass. I can’t drill the walls either. So is the only solution to accept the situation as is? 

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team

      Hey tote95, thank you for reaching out and we are so sorry to hear about your connection issues.

      Are you finding this is only happening on Teams?

      Or is everything bd such as playing videos, streaming etc? 

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta

    For reliability and speed the pods should be connected by Ethernet cable to the hub. Wired backhaul trumps wireless every time.

  • Client62's avatar
    Client62
    Alessandro Volta

    Your carp {ang} Wi-Fi is the problem.

    MS Teams is quite the most complained about conference call system by light-year.
    If you do not have a perfect Wi-Fi connection MS Teams is a nightmare.

    Save yourself continued grief and get a network cable and if needed buy a USB 3 to Gigabit Ethernet adaptor ( they are not expensive ) and plug in directly to a network socket of the VM Hub.

  • I’m not sure how I can do that when the internet drops and it becomes unusable. Only today I was in three meetings. All of them lagged and eventually I got dropped out of the meeting due to connection issues. I tried to go on the rapid test website while that was happening and it couldn’t load the page and eventually timing out.