Forum Discussion

southlakesvibes's avatar
southlakesvibes
Joining in
18 days ago

Intermittent WiFi issues

Hi,

Been with Virgin for a couple of years, on our second contract.

Been having intermittent broadband issues (no connectivity via wifi) for about three months. Managed to speak to a technical team member finally, who suggested a booster we were using could be to blame. We have since stopped using the booster, but have yet to set up the Virgin booster pods we were sent.

The issue is persisting, with three incidences at least today where the wifi dropped. Generallt doesnt last more than ten minutes at most.

Any advice for diagnosing this?

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    17 days ago

    see this

    ________

    Firstly... Can we check… are your issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on one to help diagnose whether it is just a wifi connection issue or it could be network connection/Hub related?

    What Hub model is it? What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    15 days ago

    Hello southlakesvibes.

    Thanks for your first post and welcome to our community.

    Sorry to hear about the recent drops in connection with your WIFI.

    Can we please ask if this is still an issue? if so, let us know and we can have a look from here for you.

    If you also have any problems setting the Pods up have a look here 

    Gareth_L